When does the live stream start?

When you arrive on the live stream page, there may not be any moving images yet. Team Handelsbeurs and the musicians will still be getting ready.

  • A countdown clock starts just before the concert begins. After that, the live stream starts.
  • Sometimes a yellow play button appears in the centre of the screen. Click it and enjoy the show.

Don't see a moving image or play button at the time the show is due to start?

  • Reload the page.
    • Right-click the page and choose 'reload', ‘refresh page’, or 'reload page'.
    • Or using the 'F5' key on your keyboard.

The image or sound freezes (briefly)

These tips apply in the case of minor malfunctions:

  • Reload the page. 
    • Right-click the page and choose 'reload', ‘refresh page’, or 'reload page'.
    • Or using the 'F5' key on your keyboard.
  • Either watch without the chat and the applause for a moment  (via the eye button)
  • Or check your Wi-Fi connection, connect your device to your network via cable (LAN) if necessary.

The image or sound freezes (continuously)

These tips apply in the case of serious malfunctions:

  • Did you click on the yellow play button in the centre of the image? This starts the live stream.
  • In other cases: reload the page.
    • Right-click the page and choose 'reload', ‘refresh page’, or 'reload page'.
    • Or using the 'F5' key on your keyboard.
  • Or try it in another browser (preferably Google Chrome)
  • Or try logging out of SoundofGhent.be then logging back in again and returning to the concert via 'My Tickets' or the ticket mail.

What buttons do I see on my screen?

  • Arrows - Make the window as big as possible.
  • Eye - Just show the stream, without the chat and the other buttons.
  • Hands - Applaud: click and drag your hands up.
  • Message - Open and close the chat window.

Top right

  • Menu - Learn more about the live stream you're watching. 

Request assistance

If something doesn't work, the Handelsbeurs team is here to help.

Check out the tips below, depending on when your issue arises.